Privacy Policy
Protecting your
personal details on our website.
Last updated: 19th-September-
2021
Marc Allen (trading
as Golden Goose Gifts), whose place of business is 70 Fitzroy Crescent,
Woodley, Reading, Berkshire, RG5 4EX, knows that you care how information about
you is used and shared and we appreciate your trust in us to do that carefully
and sensibly. This notice describes our privacy policy and forms part of our
website terms and conditions ('Website Terms').
By accepting our
Website Terms or by visiting www.goldengoosegifts.co.uk ('the Website') you are
accepting and consenting to the practices described in this Privacy Policy.
The Website is
brought to you by Marc Allen (trading as Golden Goose Gifts). Marc Allen
(trading as Golden Goose Gifts) believes it is important to protect your
Personal Data (as defined in the Data Protection Act 1998) and we are committed
to giving you a personalised service that meets your needs in a way that also
protects your privacy. This policy explains how we may collect Personal Data
about you. It also explains some of the security measures we take to protect your
Personal Data, and tells you certain things we will do and not do. You should
read this policy in conjunction with the Website Terms.
When we first
obtain Personal Data from you, or when you take a new service or product from
us, we will give you the opportunity to tell us if you do or do not want to
receive information from us about other services or products (as applicable).
You can normally do this by ticking a box on an application form or contract.
You may change your mind at any time by emailing us at the address below.
Some of the
Personal Data we hold about you may be 'sensitive personal data' within the
meaning of the Data Protection Act 1998, for example, information about your
health or ethnic origin.
- Collecting
Information
We may collect Personal
Data about you from a number of sources, including the following:
- From
you when you agree to take a service or product from us, in which case
this may include your contact details, date of birth, how you will pay
for the product or service and your bank details.
- From
you when you contact us with an enquiry or in response to a communication
from us, in which case, this may tell us something about how you use our
services.
- From
documents that are available to the public, such as the electoral register.
- From
third parties to whom you have provided information with your consent to
pass it on to other organisations or persons.
- Using
Your Personal Information
- Personal
Data about our customers is an important part of our business and we
shall only use your Personal Data for the following purposes and shall
not keep such Personal Data longer than is necessary to fulfil these
purposes:
- To
help us to identify you when you contact us.
- To
help us to identify accounts, services and/or products which you could have
from us or selected partners from time to time. We may do this by
automatic means using a scoring system, which uses the Personal Data you
have provided and/or any information we hold about you and Personal Data
from third party agencies (including credit reference agencies).
- To
help us to administer and to contact you about improved administration
of any accounts, services and products we have provided before, do
provide now or will or may provide in the future.
- To
allow us to carry out marketing analysis and customer profiling
(including with transactional information), conduct research, including
creating statistical and testing information.
- To
help to prevent and detect fraud or loss.
- To
allow us to contact you in any way (including mail, email, telephone,
visit, text or multimedia messages) about products and services offered
by us where
- these
products are similar to those you have already purchased from us,
- you
were given the opportunity to opt out of being contacted by us at the
time your Personal Information was originally collected by us and at
the time of our subsequent communications with you, and
- you
have not opted out of us contacting you.
- To
allow us to contact you in any way (including mail, email, telephone,
visit, text or multimedia messages) about products and services offered
by us and selected partners where you have expressly consented to us
doing so.
- To
keep you up to date with our member benefit scheme under which, as part
of your membership benefits, we will give you membership information and
details of discounts and offers we negotiate from time to time on behalf
of our members. If you do not wish to receive this benefit, please write
to our Data Protection Manager at the address given in clause 7.1 below.
- We
may monitor and record communications with you (including phone
conversations and emails) for quality assurance and compliance.
- We
may check your details with fraud prevention agencies. If you provide
false or inaccurate information and we suspect fraud, we will record this.
- We
will not disclose your Personal Data to any third party except in
accordance with this Privacy Policy.
- We
may allow other people and organisations to use Personal Data we hold
about you in the following circumstances:
- If
we, or substantially all of our assets, are acquired or are in the
process of being acquired by a third party, in which case Personal Data
held by us, about our customers, will be one of the transferred assets.
- If
we have been legitimately asked to provide information for legal or regulatory
purposes or as part of legal proceedings or prospective legal
proceedings.
- We
employ companies and individuals to perform functions on our behalf and
we may disclose your Personal Data to these parties for the purposes set
out in clause 2.1 or, for example, for fulfilling orders, delivering
packages, sending postal mail and email, removing repetitive information
from customer lists, analysing data, providing marketing assistance,
providing search results and links (including paid listings and links)
and providing customer service. Those parties are bound by strict
contractual provisions with us and only have access to Personal Data
needed to perform their functions, and may not use it for other
purposes. Further, they must process the Personal Data in accordance
with this Privacy Policy and as permitted by the Data Protection Act
1998. From time to time, these other people and organisations to whom we
may pass your Personal Data may be outside the European Economic Area.
We will take all steps reasonably necessary to ensure that your Personal
Data is treated securely and in accordance with this Privacy Policy and
the Data Protection Act 1998.
- Where
you give us Personal Data on behalf of someone else, you confirm that you
have provided them with the information set out in this Privacy Policy
and that they have not objected to such use of their Personal Data.
- In
connection with any transaction which we enter into with you:
- We
may carry out with one or more licensed credit reference and fraud prevention
agencies:
- credit
checks where you have given us your express consent, and
- fraud
prevention checks.
We and they may
keep a record of the search. Information held about you by these agencies may
be linked to records relating to other people living at the same address with
whom you are financially linked. These records will also be taken into account
in credit and fraud prevention checks. Information from your application and
payment details of your account will be recorded with one or more of these
agencies and may be shared with other organisations to help make credit and
insurance decisions about you and members of your household with whom you are
financially linked and for debt collection and fraud prevention. This includes
those who have moved house and who have missed payments.
- If
you provide false or inaccurate information to us and we suspect fraud,
we will record this and may share it with other people and organisations.
We, and other credit and insurance organisations, may also use technology
to detect and prevent fraud.
- If
you need details of those credit agencies and fraud prevention agencies
from which we obtain and with which we record information about you,
please write to our Data Protection Manager at Marc Allen (trading as
Golden Goose Gifts), 70 Fitzroy Crescent, Woodley, Reading, Berkshire,
RG5 4EX.
- Protecting
Information
We have strict
security measures to protect Personal Data.
- We
work to protect the security of your information during transmission by
using Secure Sockets Layer (SSL) software, which encrypts information you
input.
- We
reveal only the last five digits of your credit card numbers when
confirming an order. Of course, we transmit the entire credit card number
to the appropriate credit card company during order processing.
- We
maintain physical, electronic and procedural safeguards in connection
with the collection, storage and disclosure of personally identifiable
customer information. Our security procedures mean that we may
occasionally request proof of identity before we disclose personal
information to you.
- It
is important for you to protect against unauthorised access to your
password and to your computer. Be sure to sign off when you finish using
a shared computer.
- The
internet
- If
you communicate with us using the internet, we may occasionally email you
about our services and products. When you first give us Personal Data
through the Website, we will normally give you the opportunity to say
whether you would prefer us not to contact you by email. You can also always
send us an email (at the address set out below) at any time if you change
your mind.
- Please
remember that communications over the internet, such as emails and
webmails (messages sent through a website), are not secure unless they
have been encrypted. Your communications may go through a number of
countries before they are delivered - this is the nature of the internet.
We cannot accept responsibility for any unauthorised access or loss of
Personal Data that is beyond our control.
- Cookies
When we provide
services, we want to make them easy, useful and reliable. This sometimes
involves placing small amounts of information on your computer. These are
called 'cookies'.
These cookies
cannot be used to identify you personally and are used to improve services for
you, for example through:
- Letting you
navigate between pages efficiently
- Enabling a
service to recognise your computer so you don't have to give the same
information during one task
- Recognising that
you have already given a username and password so you don't need to enter it
for every web page requested
- Measuring how
many people are using services, so they can be made easier to use and that
there is enough capacity to ensure they are fast
To learn more about
cookies, see:
- www.google.com/policies/technologies/cookies/
Users typically
have the opportunity to set their browser to accept all or some cookies, to
notify them when a cookie is issued, or not to receive cookies at any time. The
last of these options, of course, means that personalised services cannot be
provided and the user may not be able to take full advantage of all of a
website's features. Refer to your browser's Help section for specific guidance
on how it allows you to manage cookies and how you may delete cookies you wish
to remove from your computer.
Multiple cookies
may be found in a single file depending on which browser you use.
The cookies used on
this website have been categorised based on the categories found in the ICC UK
Cookie guide, as follows:
Category 1:
strictly necessary cookies
These cookies are
essential in order to enable you to move around the website and use its
features, such as accessing secure areas of the website. Without these cookies
services you have asked for, like shopping baskets or e-billing, cannot be
provided.
- Links
- The
Website may include third-party advertising and links to other websites.
We do not provide any personally identifiable customer Personal Data to these
advertisers or third-party websites.
- These
third-party websites and advertisers, or internet advertising companies
working on their behalf, sometimes use technology to send (or 'serve')
the advertisements that appear on the Website directly to your browser.
They automatically receive your IP address when this happens. They may
also use cookies, JavaScript, web beacons (also known as action tags or
single-pixel gifs), and other technologies to measure the effectiveness
of their ads and to personalise advertising content. We do not have
access to or control over cookies or other features that they may use,
and the information practices of these advertisers and third-party
websites are not covered by this Privacy Policy. Please contact them
directly for more information about their privacy practices. In addition,
the Network Advertising Initiative offers useful information about
internet advertising companies (also called 'ad networks' or 'network
advertisers'), including information about how to opt-out of their
information collection.
- We
exclude all liability for loss that you may incur when using these third
party websites.
- Further
Information
- If you would like any more
information or you have any comments about our Privacy Policy, please
either write to us at Data Protection Manager, Marc Allen (trading as
Golden Goose Gifts), 70 Fitzroy Crescent, Woodley, Reading, Berkshire,
RG5 4EX, or email us at contact@goldengoosegifts.co.uk.
- We
may amend this Privacy Policy from time to time without notice to you, in
which case, we will publish the amended version on the Website. You
confirm that we shall not be liable to you or any third party for any
change to this Privacy Policy from time to time. It is your
responsibility to check regularly to determine whether this Privacy
Policy has changed.
- You
can ask us for a copy of this Privacy Policy and of any amended Privacy
Policy by writing to the above address or by emailing us at
contact@goldengoosegifts.co.uk. This Privacy Policy applies to Personal
Data we hold about individuals. It does not apply to information we hold
about companies and other organisations.
- If
you would like access to the Personal Data that we hold about you, you
can do this by emailing us at contact@goldengoosegifts.co.uk or writing
to us at the address noted above. There may be a nominal charge of £10 to
cover administrative costs.
We aim to keep the Personal Data we hold about you accurate and up to
date. If you tell us that we are holding any inaccurate Personal Data about
you, we will delete it or correct it promptly. Please email us at
contact@goldengoosegifts.co.uk or write to us at the address above to update
your Personal Data.